At LocalMall, we are committed to protecting and respecting your privacy. This Policy outlines how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Controller
LocalMall is the Data Controller responsible for your personal data. For any privacy queries or to exercise your rights, please contact us at info@localmall.uk.
2. Information We Collect
We collect and process personal data necessary to operate our local marketplace:
- Identity & Contact Data: Name, email address, phone number, and physical address when you create an account, place an order, or register as a Vendor.
- Order & Transaction Data: Details about products purchased, delivery/pickup preferences, and transaction history.
- Location Data: Postcodes or geographical inputs used strictly to filter local products and display nearby stores.
- Technical Data: IP address, browser type, and device information for security and site performance monitoring.
3. How We Use Your Data
We process your personal data on the lawful basis of Contractual Necessity and Legitimate Interest to:
- Facilitate order placement and fulfillment between Buyers and local Vendors.
- Process payments and manage Vendor subscriptions.
- Maintain platform security, prevent fraud, and provide customer support.
4. Data Sharing & Third Parties
We never sell your personal data to third parties. Data is shared strictly as needed:
- With Local Vendors: Relevant order details (Customer name, contact number, and fulfillment address) are shared with the specific Vendor fulfilling your purchase.
- Payment Processors: Payment transactions are handled directly by secure third-party payment gateways (such as Stripe or PayPal). LocalMall does not store or process payment card details on its servers.
- Legal Obligations: We may disclose data if required by UK law or regulatory authorities.
5. Your Rights Under UK GDPR
You have the right to:
- Access, correct, or request the deletion of your personal data (Right to be Forgotten).
- Restrict or object to certain processing activities.
- Request a copy of your data in a structured format.
To exercise any of these rights, please email us at info@localmall.uk.
6. Cookies
Our website uses essential cookies to enable fundamental features, including shopping cart persistence, user session authentication, and cookie consent management. You can control cookie preferences via our Cookie Banner.
7. Complaints
If you believe your data has been handled incorrectly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.